Reference

shibatoto Privacy Policy for Your Account Data

Our shibatoto Privacy Policy explains how we handle account details, phone verification, device access and wallet activity when you use the lobby.

Account recordsWallet activityCookie choicesContact requests
shibatoto shibatoto Privacy Policy for Your Account Data
PRIVACY HELP ROUTES

Get Direct Help With Privacy Requests

If a privacy question appears while you are checking login or wallet status, use our account support path rather than sending personal details through an unrelated message. Tell us which account step caused the concern, such as phone verification, a QRIS receipt or a device login. We can then match the request to the right record without asking you to repeat unnecessary data.

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Account support

Open the support path from your account area and describe the Privacy Policy request, using the email or phone detail connected to your account for matching.

Wallet record check

For DANA, OVO, GoPay or QRIS concerns, include the payment rail and receipt reference only. We use those details to locate the relevant status record.

Access concern

If a login or phone verification issue exposes a privacy concern, tell us the device path and approximate event time so we can check account access records.

HOW RECORDS ARE HANDLED

Practical Controls Around Your Data

Privacy is handled through the same account steps you already use: phone verification, login checks, wallet status and support requests.

Data collection

We collect details needed for account creation, phone verification, login protection, payment status and support handling. Optional browser data is considered separately from details required to open an account.

Cookie controls

Cookies and similar browser storage can help keep your session connected and remember selected settings. You can manage browser permissions, though some account functions may then need to be repeated.

Account security

Login events, device signals and phone verification help us identify unusual access. Keep your account credentials private and contact support if a device appears that you do not recognise.

Payment matching

A DANA, OVO, GoPay or QRIS reference is used to match a wallet status or receipt query. We do not need unrelated wallet content to handle that request.

Retention choices

We retain account and transaction records only as long as operational, security or legal needs require. When those needs end, records are deleted, anonymised or securely restricted.

Change requests

You can ask us to correct eligible account details or explain our handling by using account support. Include your account contact detail and a clear description of the requested change.

Answers About Your Privacy Policy

These Privacy Policy answers focus on the questions you may have before opening an account or checking a wallet record. If your situation is not covered, contact us through the account support path and describe the specific record or access step involved.

It covers account details, phone verification, login events, device signals, cookies, wallet status, payment references, support requests, retention and the ways you can ask about or change eligible records.

Phone verification helps connect the correct person to an account and supports login protection. We record the verification result and related account event, rather than collecting unrelated phone content.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account checks made through your account.

Use the account support path and identify the detail that needs correction. Send the contact detail linked to your account, explain the change, and we will assess it under applicable legal requirements.

Cookies or browser storage may keep your session connected and remember settings. You can adjust permissions in your phone or desktop browser, but disabling them may require repeated login or preference steps.

Retention depends on the purpose of the record and any operational, security or legal duty. When a record is no longer needed, we may delete, anonymise or restrict it.

Yes. Access and eligibility depend on local law. If you are in Medan or elsewhere in Indonesia, check the current policy and local requirements before sending account or payment details.